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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Pat Cottingham

February 6, 2024

5  out of  5 rating by Pat Cottingham
"Tom called to clear my bill up Thanks I appreciated the call Thanks again for clearing this up Thanks for the call I thought he was charging me but it was only 143"
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Steven Schwartz

February 6, 2024

5  out of  5 rating by Steven Schwartz
"Alex Shoemaker was totally awesome in handling all of our insurance needs and in answering all of our questions. His professionalism and response time were second to none! The Tom Kernan Agency and especially Alex are highly recommended!"
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MaryAnn Garofalo

January 6, 2024

5  out of  5 rating by MaryAnn Garofalo
"Very professional!"
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Leo Roth

December 27, 2023

5  out of  5 rating by Leo Roth
"Courteous, efficient, quick, painless service. Been a client for 40 years and highly recommend."
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John Spaulding

September 4, 2023

4  out of  5 rating by John Spaulding
"I've been using them for about 30 years. Always friendly and helpful. Rates haven't changed drastically. The office is a converted residence and it is well taken care of. The people are what makes the office good to work with. I have shopped around before, but State Farm is usually pretty close, so I have elected to stay with them. Parking can be a little tight, but manageable."
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Sean McCarthy

July 1, 2023

5  out of  5 rating by Sean McCarthy
"I haven been a customer for over 20 years and have been beyond satisfied. Because of the outstanding service I have encouraged family members and friends to seek out Tom from needs ranging from home owners to auto and even rental coverage. Every call to the office is handled professionally and always followed through on. If you want personal service from a family run agency you simply will not find better! Thank you all at the agency for your dedication!"
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Vegas Rock and Roll

June 21, 2023

5  out of  5 rating by Vegas Rock and Roll
"When we moved back to Upstate NY, Tom took care of all of our insurance needs. Fast, easy and efficient!"
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Rachel Centner

June 21, 2023

5  out of  5 rating by Rachel Centner
"I have been with this insurance agent since I started driving in 1995. I have always been satisfied. The claims for vehicle and home are handled quickly and easily. The people that work at this location are fabulous. The employee retention is amazing so I can only assume they treat their employees just as good as the customers. They are always there with extra reminders for me and making sure I have things up to date and how I want them. I just realized today that I had never made a Google review for them and since they exceed my expectations I felt it needed to be shared."
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michael grasso

June 15, 2023

5  out of  5 rating by michael grasso
"My entire family has been with the Kernan agency for years. We have always had the best customer service with every agent! I highly recommend them!"
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Dennis Darrow

June 15, 2023

5  out of  5 rating by Dennis Darrow
"Tom took the time to review our personal situation, understand our immediate needs, and make several options available to meet those needs. Tom was thorough and comprehensive with his options."
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Matthew Mawn

June 15, 2023

5  out of  5 rating by Matthew Mawn
"Tom and his staff have been great to work with over the years. Always get back to me right away with any question or issue. Highly recommended!"
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Jacob Strauss

June 9, 2023

5  out of  5 rating by Jacob Strauss
"Wish I could give Alex a 10/5. He walked me through the process like I’ve never seen before. Each step was very easy and Alex handled it like a professional. You can tell he’s top tier in the insurance industry. Wouldn’t recommend anyone else."
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Dianne S

June 9, 2023

5  out of  5 rating by Dianne S
"I would give more than a 5 star review if I could. Alex is fantastic to work with, very friendly, professional, and promptly replies to all emails and questions. So glad we left the green lizard to come to a reputable and caring team at State Farm!"
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April 23, 2023

5  out of  5 rating by MVP DBM
"They are the best especially Tara. I needed help with an incident that happen with my car and Tara did not hesitate to help me through the process step by step explaining everything clearly along the way. While ensure that any concerns or questions were addressed and ultimately due to Tara's help I was able to get my car's issue resolved and fixed quickly :)"
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November 29, 2022

5  out of  5 rating by audrey
"I spoke with Matt to negotiate a better rate than Geico, extremely communicative! Very fast! Very very kind! Super fast! Problem solving, made sure I was confident in everything. Loved Matt S’ customer service!"
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C Church

October 12, 2022

5  out of  5 rating by C Church
"My husband has had State Farm for over 25 years, I have had them for several years and we both agree we never want to look elsewhere. The group at Chili is amazing and has always been so professional but also warming/caring like family. If I have a question about car insurance, house insurance, or even insurance for my valuables- I get quick responses to emails and/or phone calls. They are just absolutely amazing! Tara is on top of everything. She noticed a discount that wasn't added and made sure we got it. She and the rest of the team is truly AMAZING! We love them!"
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Thomas Pasko

September 28, 2022

5  out of  5 rating by Thomas Pasko
"I met my State Farm agent, Tom Kernan, as the coach of the 'other' hockey team that oftentimes shared the ice with my son's same-age team. After watching his exceedingly more well-planned practices and the contagious laughter emanating from his part of the ice, I found myself wanting to watch the magic he brewed with his players and coaches that made theirs a sought-after experience. It came down to the precise mix of knowledge, the right perspective and a good dose of wholesome humor. I found myself fortunate when the two teams merged with Tom earning the headcoach of the newly formed superteam. Soon after, I learned of his involvement in the insurance industry and he graciously answered my questions without ever selling me on the merits of State Farm. His industry and practical knowledge drawn from years of experience was palpable. His demeanor beyond reproach. In time, I asked for a quote and found my current provider was a bit more competitively priced. That didn't stop his thoughtful answers to my questions whenever a need arose. After some time, I started to think why I kept going to Tom for my questions, what did he provide that my own agent didn't? The answer came in looking back at the person who coached my son's hockey team those years back. Tom's knowledge was formidable, but if he wasn't quite certain of a topic he quickly got back to me with rock solid info. He was accountable. He had the right perspective. His entrepreneurial spirit grounded his approach that his customers are the life blood of his business and he knew it was a privilege to serve them. And finally, his demeanor is always welcoming with a solid dose of good natured humor thrown in, no charge. His should be a patent-able customer service artform. So, when my insurance needs peaked around a year ago, I asked for another State Farm quote. It was competitive. I realized that the agent you choose is an important component of the overall deal, and that put Tom's quote well ahead. I haven't looked back and am quite pleased with State Farm and Tom Kernan. I know that they're 'on my side.'"
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Rick Underhill

September 26, 2022

5  out of  5 rating by Rick Underhill
"Have bee n with them for over 27 years and find them a friendly helpful agency"
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terry lyon

September 7, 2022

5  out of  5 rating by terry lyon
"I was rear-ended and my car got totalled. Tara was so helpful through the whole process. She is a GEM!"
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Molly McGowan

April 30, 2022

5  out of  5 rating by Molly McGowan
"Dawn and Matthew have been so helpful to work with, made it so easy to set up insurance for the new driver in the family, did everything they could to help us get a great rate, very grateful!"
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nicholas regan

April 20, 2022

5  out of  5 rating by nicholas regan
"practical, affordable, down to earth, and personable, three words and one phrase to describe State Farm. I recommend anyone looking for good quotes to connect with SF Insurance, thank you to all of you guys! Keep up the good work!"
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Susan Dambrosio

April 20, 2022

5  out of  5 rating by Susan Dambrosio
"The State Farm Kernan Agency has been my insurance company for over 20 years! It was always a very simple process whenever we added a new car at various times throughout these years for one of our 5 driving household members. And, the occasional accidents were always handled very smoothly and professionally. I've been very pleased with the prices and services at the Kernan Agency!"
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Colin Shafer

April 14, 2022

5  out of  5 rating by Colin Shafer
"5 stars is an understatement when it comes to this agency! This is an excellent, family oriented agency with excellent support for all customers. I am so relieved and excited to be apart of this branch. The support system they have in place for any and all questions you can have is second to no one and that is an extremely refreshing fact when it comes to an insurance company. Tom, Theresa and the rest of the family that picks up the phone/answers an email at the agency deserve all the credit in the world for being a reachable and understand group in a business where trust is worth so much. I am beyond refreshed to have switched to this company. Thank you from my family to yours!"
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Rico James

March 29, 2022

5  out of  5 rating by Rico James
"We have been State Farm customers for over 30 years. The staff and service at the Kernan agency is top notch and we highly recommend this office to anyone looking for professional service, competitive quotes and friendly, knowledgeable staff."
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Mary Anne Lynch

March 28, 2022

5  out of  5 rating by Mary Anne Lynch
"Tom and his staff are incredibly helpful, professional and caring. They instantly put me at ease when I have any questions or issues. State Farm's rates are the best. They never push me to purchase more than I need to cover my vehicles and my home. I have been with them for over 40 years and I recommended them often to friends and family."